ServiceNow has taken big steps in AI in the past year, integrating AI into its SaaS offerings instead of trying to deflect or deny the threat of AI. But could it do more?

ServiceNow is acquiring UltimateSuite, a small task mining startup to enhance its process mining capabilities.

Workflow automation giant ServiceNow Inc. said today it has agreed to buy a Czech task mining startup called UltimateSuite s.r.o. so it can better understand how work-related tasks flow through ...