Business process mapping reveals inefficiencies, streamlines workflows and drives scale. Done well, process mapping builds ...

MaritzCX’s customer journey mapping program is not a process-mapping exercise. “Frequently people think this is process mapping, but that tends to be very internally focused and doesn’t have ...

A six-state institutional process-mapping exercise is analysed to capture the movement of foodgrains from farms to beneficiaries, and evaluate changes brought in by the reforms, including expanding ...