Business process mapping reveals inefficiencies, streamlines workflows and drives scale. Done well, process mapping builds ...

A six-state institutional process-mapping exercise is analysed to capture the movement of foodgrains from farms to beneficiaries, and evaluate changes brought in by the reforms, including expanding ...

MaritzCX’s customer journey mapping program is not a process-mapping exercise. “Frequently people think this is process mapping, but that tends to be very internally focused and doesn’t have ...