Robotic Process Automation in contact centers or call centers is improving customer engagement and streamlining processes for businesses.

In its early days, robotic process automation emerged from rudimentary screen scraping, macros and workflow automation software. Once a script-heavy and limited tool that was almost exclusively ...

Using automation solutions, an application user collaborates with a developer to model the workflow of host screens involved in transferring money between accounts.

Forrester’s Kate Leggett explains the benefits of robotic process automation and how it can help contact centres.

Get started with robotic process automation: Build your first bot Follow this step-by-step guide to create a bot to automate simple business tasks.

As organizations and operations are adapting to the new normal, the scope of automation and dependency on technology is expanding. Enterprises are exploring adopting a digital workforce to ensure ...

In the world of complex business functions, centers of excellence (COE) are becoming eminent as crucial strategic assets, serving as the primary medium for managing robotic process automation ...

Uniphore integrating RPA + AI capabilities to drive front office automation for better customer experiences by reducing call handling times and reducing the need to put users on hold.

In partnership with Israel-based tech firm NICE, Nichols College in Dudley is expanding its Center for Intelligent Process Automation with a new research fellowship program, the school announced ...

“Robotic Process Automation Strategy for Business Leaders,” Dec. 5 (#WC1904633I) For more information or to make a purchase, go to aicpastore.com or call the Institute at 888-777-7077.