Robotic Process Automation in contact centers or call centers is improving customer engagement and streamlining processes for businesses.

In its early days, robotic process automation emerged from rudimentary screen scraping, macros and workflow automation software. Once a script-heavy and limited tool that was almost exclusively ...

Using automation solutions, an application user collaborates with a developer to model the workflow of host screens involved in transferring money between accounts.

Get started with robotic process automation: Build your first bot Follow this step-by-step guide to create a bot to automate simple business tasks.

Robotic process automation (RPA) has emerged as a pivotal tool for efficiency and productivity in modern businesses. Used in applications ranging from system navigation to data extraction ...

Robotic Process Automation (RPA) is a fairly simple technology. Consider that it is only been until the past few years that the industry has moved to cloud-based approaches.

Forrester’s Kate Leggett explains the benefits of robotic process automation and how it can help contact centres.

Microsoft's big bet on advanced AI is paying off in many ways, including propelling the company into the leadership rank of a research report on robotic process automation (RPA).

Uniphore integrating RPA + AI capabilities to drive front office automation for better customer experiences by reducing call handling times and reducing the need to put users on hold.

“Robotic Process Automation Strategy for Business Leaders,” Dec. 5 (#WC1904633I) For more information or to make a purchase, go to aicpastore.com or call the Institute at 888-777-7077.