HubSpot introduces integration that brings customer data context to Claude AI, enabling personalized insights and ...

Customer experience leader NiCE enters agreement to purchase conversational AI platform Cognigy to enhance enterprise AI ...

Salesforce expands its AI training program with a new three-tier certification designed to validate advanced expertise in ...

Marketing leaders don’t need more initiatives. They need ruthless clarity on what drives impact — and the conviction to cut ...

Clio CMO Reagan Attle reveals how narrative-market fit and customer obsession position the legal SaaS for a 100-year industry ...

As the tech stack grows, so does the risk of complexity without clarity. To avoid chasing trends, leaders must focus on ...

Austin-based Cyara releases next-generation platform to help enterprises validate and monitor AI-driven customer experiences.

Reddit is full of raw, unfiltered feedback from call center workers. The message? It’s not the tech that’s broken. It’s the ...

Simultaneous editing capabilities aim to streamline website development workflows across design, development and marketing ...

From flawed data to legal fallout, hallucinations are a growing risk in AI-powered support. This guide shows how to reduce the damage.