Verizon is using Google's Gemini AI to power new, smarter customer support, including 24/7 live chat and a redesigned app that makes it easier for customers to get help with billing, upgrades, or ...

TheStreet. Verizon (VZ) , the largest mobile network in the U.S., is continuing to see large numbers of customers cut the ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

AI Ecosystem Customer & Partner Quotes " Verizon provides a robust network infrastructure that can support demanding AI workloads, " said Bikash Koley, VP, Google Global Networking and ...

GlobeNewswire NEW YORK, May 14, 2024 (GLOBE NEWSWIRE) -- Verizon (VZ) is enhancing the customer experience through new GenAI tools that are reimagining and improving the way the company serves its ...

Verizon Customer Champion is a standout personalized customer service feature that leverages Google Cloud’s AI, including Google’s Gemini models, to deliver complete resolution to end users.

Verizon delivered better-than-expected results in the second quarter of 2025, posting solid revenue growth and raising its ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative AI ...

Verizon continued to gain broadband market share, reporting 293,000 broadband net additions during the quarter. Fixed ...

The "Problem Solver" AI agent integrates Verizon's personalization platform with Google Cloud's gen AI to deliver advanced troubleshooting support, assisting in the resolution of customer issues ...

Verizon Upgrades Its Customer Service Article Comments 1 Jun 24, 2025, 7:00 AM by Rich Brome @rbrome.bsky.social Verizon is launching a new effort to improve its customer service.

My first experience witnessing AI's transformative impact on a support team was during my tenure at PubNub, where we integrated AI chatbots into our customer service operations. Initially met with ...