D&B Healthcare Insights helps sales and marketing teams across industries unlock opportunities in the healthcare ecosystem.

New release empowers companies to align DV's avoidance controls with post-bid measurement across 30 content-level categories.

An ecosystem built from modular and interchangeable components can work seamlessly across key retail functions ...

Sprout Social, a provider of cloud-based social media management software, has acquired NewsWhip, a predictive media intelligence company, expanding its footprint in the predictive intelligence market ...

Alvaria and CallMiner platform users benefit from deep customer insights, agent guidance, personalized outreach capabilities, and more.

Sendbird's Trust OS framework provides policy, data and knowledge checks to ensure responsible, trustworthy AI agent behavior.

InMoment has launched AI Auto Responding within its Reputation Management platform to help multi-location businesses create and save personalized, on-brand prompts and leverage in auto responding ...

Adentro has joined the Toast Partner Ecosystem, enabling restaurants to directly connect their digital advertising campaigns to specific menu item purchases through their Toast POS.

Acquisition strengthens Onix's capabilities with Google Cloud's Customer Engagement AI Suite and unites its Agentspace and Agentic AI with UJET CCaaS solutions.

When automation displaces so many human roles, CX quality takes a nosedive. The key is to define clear, human-centric strategies for implementing AI.

CEOs and CFOs target contact centers for reductions in force because these departments are generally one of the largest employers in organizations, and people are expensive. It’s fair to assume that ...

Ipsos, a market research company, has made its Forces of CX solution available on the Qualtrics XM Marketplace. This self-guided product enables Qualtrics customers to benchmark performance and gain ...