Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

Former Google CEO Eric Schmidt was among Anthropic’s first investors. He’d met Amodei through his then-girlfriend and now ...

Marketing leaders must evaluate AI tools based on specific use cases, integration needs and ROI to guide 2025 investment ...

Change requires clarity. Customers are more likely to adopt tech when companies clearly explain benefits and offer guidance.

Fix the fundamentals. Your customer experience is only as strong as its weakest point. Broken links define the brand more ...

Chatbots evolve beyond cost savings. Once seen as call deflection tools, today’s bots are brand touchpoints powered by large ...

Free shipping, easy returns and Buy with Prime drove record sales for Prime Day 2025. DTC brands must now meet these CX ...

Digital experience platform provider introduces content management system features designed to optimize website visibility ...

HubSpot introduces integration that brings customer data context to Claude AI, enabling personalized insights and ...

Design platform Figma has made its AI-powered prototyping tools generally available to users across all subscription tiers.

Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms ...

Marketing leaders don’t need more initiatives. They need ruthless clarity on what drives impact — and the conviction to cut ...